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Let’s Concentrate on Learn-Learn vs Win-Win
My friend Niklas Myhr, the “Social Media Professor,” recently blogged about something I’m very passionate about, Social Media and Quality Management. In his post he discusses tapping your social...
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C-Suite Engagement via Social: Why it’s Not a Choice Anymore
If you haven’t picked up Charlene Li’s new book, The Engaged Leader: a Strategy for Your Digital Transformation, I highly recommend you do so. Charlene is a well-regarded author and researcher on...
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The Future of Physical Shopping = Customer Experience(s)
It used to be that “going shopping” was a get-in-the-car-and-drive experience. However, just about everyone is transitioning to some form of online shopping these days. Shopping malls across the...
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Turning Disengaged Employees into Advocates
According to Gallup’s State of the American Workplace report, a whopping 52% of employees today are disengaged (less emotionally connected to their work and less compelled to put forth extra effort)....
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Always Be Curious
Remember when your kids were little and they asked a zillion questions? What? Why? How? When? It’s amazing how direct and focused (and persistent) children can be when they’re learning about their...
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Bringing #JustBeNice to the Workplace
I wear a T-shirt when I travel that says “Be Good to People,” thanks to Kris Wittenberg’s generosity of spirit, and #JustBeNice (Twitter handle @Just_B_Nice) is something I talk about a lot, and do my...
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Lighten Up… Millennials are Not That Scary!
If you Google the term “Millennials,” you’ll come up with about 13 million results, with titles all over the map: The Impact of Millennials Millennials Too Good for Gap but Love Walmart 15 Economic...
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How to Drive Your Best Employees to the Competition
Today’s job market is recession-weary and hyper-competitive, with a flood of potential employees for every open position. To many employers, it might seem that the odds are stacked in their favor....
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The Battle Between “Busy” and “Productive”
Today we have unprecedented access to information anywhere and anytime. We can multitask using multiple screens, and we can connect and converse on the fly—yet there are still only 24 hours in a day....
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Have We Lost the Art of Conversation?
Have we lost the art of conversation? Has the digital age with its shortened attention spans and 140 character limits shriveled what was once our primary form of engagement? Do we bypass conversation...
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